Automation

Back and front-office automation for improved efficiency and consumer experience.

Business processes management, involving capture, verification, analysis, fraud prevention, etc. The expertise and knowhow of BPO specialists Interfile (an Atento Group company) ensure process efficiency and assertiveness. We have also partnered with UiPath to improve our automation resources and train traditional agents as Blueprism programmers.

Benefits

Interfile expertise and knowhow.

BPA (Business Process Automation) includes processes and productivity control, providing agility and efficiency and efficiently gauging demand.

Partnership with UiPath to improve our automation capabilities.

Front- and back-office pipeline with automated processes to ensure agility and reduced errors rate.

Solutions

Banking Account

RPA Service Provider

Back Office Automations

Legal Confidentiality Automation

Credit Origination – Payroll loans

Credit Origination – Mortgage

Credit Origination – Cards

Legal BPO

Digital Early Collections

Digital Customer Care

Field Services

Digital Sales

Banking Account

Formalization of opening bank accounts, from the capturing and checking documents and fraud prevention, to authorization for opening, with self-service adoption, process integration and automation, seeking agility in the response to the consumer and reducing administrative costs.

Integrated
Multichannel

High Value
Voice