CX Process Consulting

We optimize customer journeys and business processes to provide a distinctive CX

Smiling woman listening to music on a cell phone Smiling woman listening to music on a cell phone

We improve consumer journeys and business processes by means of our CX process consulting team. We fully map the end-customer’s journey and define processes to generate a better and increasingly optimized brand experience, maximizing retention, resolution, sales conversion, and a comprehensive view of a brand’s users. Our distinction lies in the actions of Language User Interface (LUI) consultants with a value proposition based on traditional-to-humanized IVR, as well as Bots to attain higher retention levels. We develop the best conversation interface language based on the brand’s persona, dynamic and progressive navigation, propensity analysis, and applied NLP and AI tools.

Benefits

Solutions

Digital Early Collections

The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.

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See how this solution works in practice.

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Meet our cases:

Articles

How to adapt the profesional profiles to the new demands and challenges of society

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Customer service now requires more customization

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How is the sales force transformed in the digital age?

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