AI/Cognitive

Artificial intelligence, machine learning and cognitive technologies at the service of increasingly humanized consumer interactions

Brain Brain

We use artificial intelligence tools to analyze sentiments and provide more humanized consumer interactions. We custom-build the journey mapping and journey planning to design the best relationship strategy for each customer profile, including development of personas. Further resources include intelligent IVR, intelligent and virtual assistants, chatbots and voxbots, document management automation and orchestration, OCR/ICR, NLP/NLU, and front- and back-office RPA.

Benefits

Solutions

Legal Confidentiality Automation

Extraction of unstructured texts of judicial documents with the order of breach of bank and telephone secrecy, which identifies, understands and automatically classifies information relevant to the process, through semantic technology, providing the data for treatment in a fast, consistent way and ensuring time and quality control.

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See how this solution works in practice.

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Meet our cases:

Articles

How to adapt the profesional profiles to the new demands and challenges of society

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Customer service now requires more customization

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How is the sales force transformed in the digital age?

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