Is a full range of orchestrated and integrated digital channels (Automated and Agent-Led) that deliver a unique and seamless customer experience. Integrated multichannel provides a much more richful experience than the one delivered by every channel in isolation.
Agile consumer response, focusing on engagement and problem-solving efficiency.
Service channels integration, preserving the contacts history.
Ability to provide a single and continuous customer experience, regardless of the number of contacts and channels used.
Integrated tracking of all contact stages to enable improved quality control.
Managing the late stage collection process focusing on credit recovery. It has an analytics layer to improve data in order to ensure the location of the final consumer, generate models of payment propensity, scoring and intelligent segmentation. Offering efficient channels, attraction and re-marketing campaigns for negotiation with reach and recovery.View More >
The most efficient end-to-end collections solution: it operates on every phase and channel to gather the various features and tracking KPIs on a single platform. Simplifies management and adds intelligence and speed to the process.View More >
Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.View More >
Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.View More >