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Is a full range of orchestrated and integrated digital channels (Automated and Agent-Led) that deliver a unique and seamless customer experience. Integrated multichannel provides a much more richful experience than the one delivered by every channel in isolation.
Agile consumer response, focusing on engagement and problem-solving efficiency.
Service channels integration, preserving the contacts history.
Ability to provide a single and continuous customer experience, regardless of the number of contacts and channels used.
Integrated tracking of all contact stages to enable improved quality control.
Late Collections
Digital Early Collections
Shielding
Social Media Engagement
Digital Customer Care
Cross & Up-Selling
Digital Sales
Managing the late stage collection process focusing on credit recovery. It has an analytics layer to improve data in order to ensure the location of the final consumer, generate models of payment propensity, scoring and intelligent segmentation. Offering efficient channels, attraction and re-marketing campaigns for negotiation with reach and recovery.
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