End-to-end management of the customer service journey, integrating all channels and automating processes.
The solution focuses on the best possible consumer experience, understanding their needs, timing and profiles, based on CX consultancy to design the best possible journeys. Combining semantics technology with an omni-channel service platform to respond in real time to customers’ daily demands, on any interaction channel, including social media.
Integrates cognitive capabilities and technology, focusing on customer satisfaction and cost reduction.
Automated prioritization and smart routing of interactions that cannot be resolved automatically and require the attention of a personal agent.
Technologies that enable identifying an individual’s emotions to prioritize service.
Integrated management of traditional and digital channels, operations, and continued improvement process.
Driven by Predictive Analytics that triggers proactive interactions with customers, using integrated multichannel to provide better customer experience, which focuses on to avoid the churn risk and keep a long-term relationship.View More >
Intelligent interactions applied over the customerlifecycle, focusing on reversing wishes or requests to cancel services or products, as well as complaints monitoring to predict possible cancellation requests. High skilled anti-attrition profile agents prepared to reverse the cancel request or to make an alternative offer.View More >
Applies semantics technology and Data Science to predictive analysis of the best course of action, with agile customer responses, focusing on engagement and efficient troubleshooting. Plus content curating and service systems integration, in addition to human contact as needed.View More >
See how this solution works in practice.Contact us
Meet our cases:
Centralization of Mexican Market Telephone Sales
Increasing the sales of a particular insurance scheme offered by a bank.
Customers for Life
Unique solution for management of the client's technical support and post-sales service.
Attracting business opportunities in South America.