Customer Care

End-to-end management of the customer service journey, integrating all channels and automating processes.

The solution focuses on the best possible consumer experience, understanding their needs, timing and profiles, based on CX consultancy to design the best possible journeys. Combining semantics technology with an omni-channel service platform to respond in real time to customers’ daily demands, on any interaction channel, including social media.

Benefits

Integrates cognitive capabilities and technology, focusing on customer satisfaction and cost reduction.

Automated prioritization and smart routing of interactions that cannot be resolved automatically and require the attention of a personal agent.

Technologies that enable identifying an individual’s emotions to prioritize service.

Integrated management of traditional and digital channels, operations, and continued improvement process.

Solutions

Technical Support

Shielding

Retention

Social Media Engagement

Digital Customer Care

Technical Support

From self-service to addressing more complex technical issues, we rely on efficient online support, process management involving various areas, and multichannel customer tracking until resolution.

Integrated
Multichannel

High Value
Voice