End-to-end management of the customer service journey, integrating all channels and automating processes.
The solution focuses on the best possible consumer experience, understanding their needs, timing and profiles, based on CX consultancy to design the best possible journeys. Combining semantics technology with an omni-channel service platform to respond in real time to customers’ daily demands, on any interaction channel, including social media.
Integrates cognitive capabilities and technology, focusing on customer satisfaction and cost reduction.
Automated prioritization and smart routing of interactions that cannot be resolved automatically and require the attention of a personal agent.
Technologies that enable identifying an individual’s emotions to prioritize service.
Integrated management of traditional and digital channels, operations, and continued improvement process.
Technical Support
Shielding
Retention
Social Media Engagement
Digital Customer Care
From self-service to addressing more complex technical issues, we rely on efficient online support, process management involving various areas, and multichannel customer tracking until resolution.
View More >See how this solution works in practice.
Contact usMeet our cases:
Centralization of Mexican Market Telephone Sales
Increasing the sales of a particular insurance scheme offered by a bank.
Customers for Life
Unique solution for management of the client's technical support and post-sales service.
Articles
How to adapt the profesional profiles to the new demands and challenges of society
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