Communications and media

The digital universe, its challenges and the means to act in this new arena are part of Atento’s DNA.

We help Communication and Media companies in their digital transformation with data and processes to support new business models, platforms and content formats, expanding and improving consumer experience overall.

Service Automation

This project earned public recognition (Cliente S/A 2019 award, Smart Customer 2019 award), improved service, and built the loyalty of the power utility’s customers. The use of virtual services was extended and service costs were down 30%.

Customers for Life

Unique solution for management of the client's technical support and post-sales service.


Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.

How to adapt the profesional profiles to the new demands and challenges of society

It is still too early to know the work scenario that COVID-19 will leave, but undoubtedl ...

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Customer service now requires more customization

The way that brands relate to their customers has evolved with the development of new di ...

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Icone globo terrestre