Retail and e-commerce

Improved sales conversion assurance through Data Science and Analytics.

The combination of technology infrastructure and data with Atento’s expertise assures a valuable brick-and-mortar and digital experience, including on- and off-line practices integration. Assured results for the acquisition, care and retention processes.


Sales service through online promoters, the so-called e-promoters, developed for an electronics manufacturer. The solution allows consumers to interact in real time with a consultant via chat, voice or video to purchase products from the brand's portfolio.

Payment Data Interchange

Reducing operational costs and increasing customer satisfaction via a swift response service.


Learn about our expertise, which combines the best consumer experience and the sharpest competitive edge for your business.

How to adapt the profesional profiles to the new demands and challenges of society

It is still too early to know the work scenario that COVID-19 will leave, but undoubtedl ...

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Customer service now requires more customization

The way that brands relate to their customers has evolved with the development of new di ...

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